Utility Bills

The DOJ and USDA said using a SNAP recipient’s information to distribute JXN Water’s roughly $30 discount to low-income customers would violate privacy.

GSN reporters reflect on a year of the Utility Bill of the Month series investigating missing, expensive and just wrong water and power bills in the region.

Galvez Garden owner Lissie Stewart has been fighting the New Orleans Sewerage and Water Board over inaccurate billing for years.

JXN Water's affordability plan aims to raise much-needed revenue while offering discounts to customers in need, but it is currently tied up in court.

Reporter Sarah Fowler talks about her investigation that found at least eight Mississippi cities were harmed by deals over faulty smart water meters.

In trying to rectify decades of billing chaos and draw new revenue, another issue has emerged for JXN Water: How much should customers be on the hook for?

Like many in the Gulf South, Will Burt’s power bill spiked in January due to extreme weather. But how much of the increase can be attributed to the cold?

When James Henley suspected his water bill was inaccurate, he put his spreadsheet skills to use and got back $3,208. Now, he’s helping others do the same.

Plume Algiers is a mom-and-pop Indian restaurant that overcame every obstacle to open in New Orleans. Now, water billing issues could put them out of business.

Birmingham Water Works flagged Claire Ahalt’s account for unusually high water use, but she did not find out until asking a utility worker weeks later.